Everything you need to know about Ordit.

Most Ordit clients are live within one to two weeks — that includes SSO configuration, SFTP integration with your HR system, expense code mapping to SAP Concur or Workday, and a full team launch email. If you only need basic ordering without integrations, self-serve setup can have your team ordering the same day. Book a 15-minute call and Ordit’s team will confirm your timeline.

No. There’s no minimum employee count, no minimum order volume, and no monthly minimum spend. Whether you’re setting up for five people or 5,000, the platform works the same way. You only pay for what you actually order.

No. Ordit operates on a flexible, no-lock-in basis. You can scale up, pause, or cancel any time without fees or notice periods.

None. Account setup, SSO configuration, SFTP integration, expense code mapping, Admin Portal access, and employee onboarding support are all included at no charge.

There are three steps. First, a 15-minute call with an Ordit account manager to agree on budget rules, locations, and integration preferences. Second, Ordit’s team handles all technical configuration — SSO, SFTP feeds, SAP Concur or Workday connection, and budget rule setup in the Admin Portal — usually completed within a day. Third, your employees receive a launch email with login instructions, and ordering begins immediately.

Just your employee list (names, emails, teams, and locations), your SSO provider details (Microsoft, Google, or Okta), and your expense code structure if you use SAP Concur or Workday. Ordit handles everything else.

Organisations can migrate to Ordit or run platforms alongside each other during a transition. Ordit’s team will help transfer expense codes, reporting structures, and any recurring order setups. There’s no disruption to ordering during migration.

Ordit charges two fees: Individual on-demand delivery at £3.75 + VAT per order (per person), and £15 + VAT delivery on group and catering orders — flat per order for catering, and per delivery on a group order, which uses one delivery per restaurant. There’s also a 5% + VAT service fee on your total monthly spend. No setup fees, no platform fees, no monthly minimums and no lock-in. You pay only when your team orders.

At the end of each month, Ordit calculates 5% of your total food spend (the value of meals ordered, not including delivery fees) and adds it to your invoice as a service fee. For example: if your team spent £10,000 on meals in March, the service fee would be £500 + VAT. This appears as a single line item on your invoice.

You receive one consolidated monthly invoice covering all individual orders, group deliveries, and catering events across every team and location. Invoices are issued on the 1st of the following month with 30-day payment terms. The format is tailored to your accounts payable requirements — weekly, monthly, via Coupa, SAP Concur P2P, or a custom format.

Monthly invoicing is the default for corporate accounts, with 30-day payment terms and a free line of credit. Ordit also accepts corporate card, Visa, Mastercard, Amex, Apple Pay, and Google Pay.

Nothing. There are no recurring charges, no platform fees, and no invoice in months with zero orders.

Yes. Invoices can be broken down by team, department, location, or any combination. If your finance team needs cost-centre-level billing, your account manager will configure this during setup.

Ordit pricing is the same at any volume — there are no volume discount tiers published. Enterprise accounts with significant monthly spend can discuss custom terms with the sales team.

All prices on the Ordit platform are shown exclusive of VAT. VAT at the applicable rate is added to your invoice. If your organisation is VAT-registered, input tax recovery applies in the normal way.

On-demand individual orders are delivered in approximately 30 minutes to Central London, the City, and Canary Wharf. Group and catering orders are delivered in your chosen 30-minute window — the client sets the time, and Ordit confirms it’s achievable given the location and order size.

Ordit delivers to 13 London postcode areas with high office density: E1, E14, EC1, EC2, EC3, EC4, W1, WC1, WC2, N1, NW1, SE1, and SW1. Enter your postcode on ordit.co.uk to confirm coverage.

Yes. Ordit delivers to offices, hotels, meeting rooms, event spaces, and any commercial venue within Ordit’s coverage area. Confirm the delivery address at booking for catering orders.

Ordit runs its own dedicated fleet — e-bikes, electric cargo bikes, pushbikes, motorbikes and vans — exclusively for corporate deliveries. Ordit does not use gig-economy couriers or third-party courier networks. Ordit’s riders are on shift for corporate orders only, which means no competing with consumer demand and no surge pricing.

All meals in a group order are loaded onto one or more cargo bikes in insulated bags and delivered together in a single arrival. Every meal is individually labelled with the recipient’s name. For large catering events (75+ people), multiple bikes arrive in coordinated batches.

Contact Ordit support via live chat in the app. Ordit’s support team is available Mon–Fri 9:00–21:30, Sat–Sun 11:00–21:00, with an average response time under 2 minutes. If food arrives late, cold, or incorrect, Ordit will issue a replacement or full refund within the hour during support hours — no questions asked.

Click & Collect lets employees order ahead and collect from 300+ partner restaurants rather than having food delivered. The order is placed through the Ordit app, charged to the company budget, and ready for collection at the time the employee chooses.

300+ restaurant partners across Central London, the City, and Canary Wharf. Partners include Nando’s, atis, itsu, Five Guys, Farmer J, The Salad Project, Pret A Manger, Wagamama, Sticks’n’Sushi, Joe & The Juice, Coco di Mama, Ottolenghi, Marugame Udon, and 280+ more.

Every restaurant on Ordit must hold a Food Standards Agency (FSA) hygiene rating of 4 or 5 — no exceptions. In addition, all partners must provide HACCP-based food safety management documentation, allergen risk assessments and ingredient labelling, temperature-control logs and cleaning schedules, staff training records, and local authority registration confirmation.

Contact Ordit support immediately via in-app live chat. For serious allergen or contamination concerns, Ordit’s team escalates directly to the restaurant and can pull the partner from the platform pending investigation.

Yes. The Admin Portal lets you restrict by cuisine type, dietary category, price range, or specific restaurant. You can whitelist a set of approved restaurants for specific teams, or apply blanket restrictions. Restrictions are set in the portal and take effect immediately.

For most meals, yes. Ingredient and allergen information is shown as provided by each vendor, and employees can filter by dietary requirement or allergy before ordering. Menus are created by the restaurants, not by Ordit — Ordit requires every partner to hold an FSA hygiene rating of 4 or 5 with HACCP-based food safety management, and chases vendors for missing allergen data. For a severe allergy, confirm directly with the vendor before ordering.

Ordit’s own-fleet electric delivery produces approximately 89% less CO₂ than diesel van delivery. Since Q1 2023, the Ordit fleet has saved an estimated 27 tonnes of CO₂ versus the diesel equivalent. Ordit can provide verified emissions data per delivery or per month for ESG and Scope 3 supplier reporting.

Log into the Admin Portal and use the budget rule builder. You can set budgets by individual, team, department, location, time of day, or day of week — or any combination, for any group you define. Changes take effect immediately without affecting orders already placed.

Yes. The Ordit app shows each employee their remaining meal budget for the current period (day or week, depending on your rules) in real time. When they add items to the basket, the remaining balance updates live.

Yes, if you allow it. Employees pay the portion above the budget on their own card at checkout. Your company pays the budgeted amount; the employee pays only the difference. You can disable this in the Admin Portal if you want strict budget enforcement.

Budget resets at the start of the next period (daily or weekly, per your rules). Unused budget does not roll over or accumulate — it simply resets. This keeps your food programme costs predictable.

Expense codes are set up in the Admin Portal and synced to employee accounts via daily SFTP from your HR or finance system. At checkout, the relevant code is auto-filled for the employee. Codes can be set as mandatory. All codes flow daily to SAP Concur or Workday automatically.

Yes. If you don’t use SFTP, expense codes can be presented as a free-text field or a dropdown list at checkout. Codes can be set as mandatory so no order completes without one.

Yes. The rules engine supports unlimited combinations. A financial services firm might have traders on a £20 daily budget with no cuisine restrictions, support staff on a £12 daily budget with alcohol restricted, and event catering on a separate per-event budget.

Yes. Ordit supports hybrid work scheduling — budgets can be activated only on days an employee is registered as being in the office. If you use a hot-desking or hybrid scheduling system that syncs via SFTP, this can be fully automated.

Ordit’s live integration stack includes: SSO via Okta, Microsoft Entra ID, Google Workspace, and any SAML 2.0-compliant identity provider; HR/employee data via Workday and any HRIS with SFTP; Expense/finance via SAP Concur, Workday, and Coupa P2P; plus daily SFTP data feeds, REST API, and custom integrations on request.

Employees log into Ordit using their existing company credentials via your SSO provider (Okta, Microsoft, or Google). No separate Ordit password is created. When a new joiner is added to your identity provider, they can access Ordit immediately. When someone leaves, they are automatically locked out.

If you have a Workday or SFTP-compatible HR system, Ordit syncs your employee list overnight. New joiners appear in Ordit the following morning with their budget rule already assigned. Leavers are deactivated overnight — no manual action required.

Minimal. Your IT team provides SSO configuration details and SFTP credentials for your HR system. Ordit’s team handles everything else. Most IT teams spend fewer than two hours on Ordit configuration.

Yes. Ordit supports Coupa P2P integration and can provide invoice data in the format required by most procurement platforms.

Yes. Ordit provides API access for custom reporting, data export, and bespoke integrations. API documentation is provided to clients with enterprise accounts.

Your company pays for your meals up to the budget they’ve set. You only pay anything if you order above your budget — and then only the difference, on your own card. There are no subscription fees, service charges, or hidden costs to employees.

Open the Ordit app (iOS or Android) or go to the Ordit website. Click “Log in with work email.” If your company uses SSO, you’ll be redirected to your company’s login page. You log in once and stay logged in. No separate Ordit password.

You can browse the Ordit restaurants that deliver to your office, through the app or website. Your company may have restricted certain cuisines or restaurants — if so, only eligible options appear. All visible restaurants are FSA rated 4 or 5.

Each person orders for themselves using their own account and meal budget. Group orders work the same way: your office manager opens the order, and everyone signs in to their own account to pick their meal from the restaurants chosen for that order.

This depends on your company’s policy. Some organisations enable home delivery; others restrict Ordit to office addresses only. Check with your HR or office manager.

Allergen information and ingredient lists are shown as provided by each vendor, and employees should filter by allergy before ordering. Because menus are created by the restaurants rather than by Ordit, a severe allergy should always be confirmed directly with the vendor before ordering — Ordit support can help make that contact in-app.

Open the Ordit app and use the live-chat support button. Ordit’s support team will arrange a replacement or refund immediately — employees don’t need to contact the restaurant directly.

Yes. Tap the heart icon on any meal or restaurant to save it. Your saved items appear in your profile for quick reorder. Order history lets you see previous meals and repeat any order in one tap.

Ordit processes employee data (name, work email, team, location, and order history) as a data processor on behalf of your organisation, which is the data controller. Data is held on UK/EEA servers, encrypted at rest and in transit, and retained only for the duration of your contract plus any legally required retention period.

Yes. Ordit operates under UK GDPR and the UK Data Protection Act 2018. As the data processor, Ordit maintains a Record of Processing Activities (ROPA), appoints a Data Protection Officer, and conducts Data Protection Impact Assessments for any new processing activities.

Ordit shares only the minimum necessary data with restaurant partners to fulfil orders (the name on the label). Ordit does not sell employee data, share it with advertisers, or use it for any purpose outside the contracted service.

Yes. Employees can submit a Subject Access Request (SAR) or deletion request directly to Ordit support. Ordit responds within the statutory 30-day period.

All data is stored on servers within the UK and European Economic Area. No personal data is transferred to countries outside the UK/EEA without appropriate safeguards in place.

Yes. Ordit supports multi-site programmes with different budget rules, restaurant options, delivery windows, and reporting per location. A consolidated invoice covers all sites. One account manager covers your full portfolio.

Yes — FM is a significant part of Ordit’s client base. FM companies including CBRE, ISS, and ATALIAN use Ordit to provide food services across their client portfolios. Ordit can operate under an FM company’s branding and provide tiered commercial terms.

Yes. Ordit can produce monthly emissions data per delivery suitable for inclusion in Scope 3 supplier emissions reporting. The figures come from Ordit’s own fleet report, measured per kilometre for each vehicle type.

The Ordit platform handles group orders of 300+ people routinely. For large catering events, Ordit coordinates directly with restaurant partners and monitors delivery. For 50 people and above, a day’s notice is best so the kitchen and the delivery can be planned properly.

Yes. For clients with bespoke HR, finance, or procurement systems, Ordit builds custom integrations on a scoped basis. Examples include custom SFTP feed formats, API-based reporting dashboards, and bespoke invoice templates.

Ordit’s primary market is London (13 postcode areas). Ordit also operates in Budapest via an FM partnership, and is expanding into Belfast, Dubai, Warsaw, and Dublin (catering only). Organisations requiring a multi-city programme should contact Ordit to discuss current and planned coverage.

Ordit’s international expansion is in progress. London is fully live. For other cities, contact Ordit’s enterprise team to discuss what’s currently possible and expected availability timelines.