Terms of Service

1. Introduction

Welcome to Ordit. This page (together with the documents referred to in it) sets out the terms and conditions ("Terms") on which you may use our website https://marketing.ordit.co.uk or mobile applications (collectively, our "Platform") to order food and other items ("Items") from restaurants and other businesses ("Partners") for delivery or collection.

Please read these Terms carefully before using our Platform or placing any orders. By using our Platform or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Platform or place any orders.

https://marketing.ordit.co.uk is operated by Ordit International Ltd ("we", "us", "our"), a company registered in England and Wales with company number 12020646 and registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Our VAT number is GB331762513.

2. Our Service

1. We provide a digital platform that connects restaurant partners ("Partners") with clients and customers ("Users") to place orders for food delivery. We facilitate the ordering process, manage invoicing and payments, and coordinate the delivery of orders via our own fleet, third-party couriers, or delivery services arranged by Partners themselves. We operate in the United Kingdom.
2. When you place an order through our Platform, you are buying directly from our Partners. We act as an agent on behalf of our Partners to conclude your order and manage the ordering process. The contract for supply of Items is between you and the Partner.
3. For delivery orders, you are also buying delivery services. These may be provided by:
   • The Partner directly ("Partner Delivery")
   • Ordit's own delivery fleet ("Ordit Delivery")
   • Third-party couriers arranged by Ordit
4. Our Platform is directed to corporate customers in the United Kingdom only. Ordering is subject to service availability at your delivery address.

3. Your Account

1. To use Ordit, you must be at least 18 years of age. By using the Platform, you confirm that you meet this eligibility requirement.
2. To place orders, you need to create an Ordit account. You must provide accurate and complete information when creating your account and keep this information up-to-date.
3. You are responsible for maintaining the confidentiality of your account login details. You must not share your login details or allow others to use your account. You are responsible for all activity that occurs under your account.
4. You may request to terminate your account at any time by contacting Ordit's customer support team. Upon confirmation, we will deactivate your account and delete your personal information as outlined in our Privacy Policy.
5. We may suspend or terminate your account at any time at our sole discretion.
6. Effect of Termination: Upon termination of your account, either voluntarily or involuntarily, your right to access the Platform will cease immediately. Ordit will not be liable to you or any third party for termination of your account. Any outstanding payments owed by you will remain due, and any rights or obligations that have accrued up to the date of termination will survive the termination of your account.
7. If your employer has a corporate account with us, your use of the Platform may be subject to additional terms set by your employer (e.g. Items, spending limits, restricted ordering hours). You are responsible for complying with any such terms. Any consequences resulting from non-compliance with these terms, including financial obligations, are your responsibility. Ordit shall not be held liable for any issues arising from your failure to adhere to your employer's specific terms.

Corporate accounts and Company Administrators

1. Where your employer has entered into a Service Agreement with Ordit, your employer is our client. You are given access to the Platform as a user authorised by your employer, and these Terms apply to that access.
2. Your employer may nominate one or more Company Administrators. A Company Administrator acts on your employer's behalf and may add or remove users, set and change meal budgets and the periods over which they reset, set the days and times during which ordering is permitted, assign users to groups, set the delivery locations available, and require expense or cost codes to be entered at checkout.
3. Settings made by a Company Administrator are your employer's decisions, not ours. Ordit applies them as configured. Where a setting prevents an order you wish to place, or limits its value, that restriction comes from your employer.
4. Anyone acting as a Company Administrator confirms that they are authorised to do so on their employer's behalf and to bind their employer to the settings they make.
5. Your employer is responsible for telling the people it authorises what personal data it provides to Ordit and how that data is used, and for keeping that data accurate.
6. Your employer remains responsible for all orders placed by the users it authorises.
7. Where your employer adds a new office or location to its account, these Terms apply to that location without any further agreement being needed.

4. Placing Orders

1. You can place orders through our Platform at any time, including pre-orders for future dates and times. However, orders will only be accepted and processed for Partners that are open and available at your selected delivery or collection time. The ability to place an order does not guarantee that a Partner will be open or able to fulfil your order at the requested time. We will confirm the availability and acceptance of your order once it has been reviewed by the Partner.
2. When you place an order, it needs to be accepted by the Partner before it is confirmed. We will notify you if your order is accepted. The contract for supply of Items comes into existence when you receive the receipt for your order.
3. You are responsible for paying for all Items ordered using your account and complying with these Terms, even if you have ordered Items for someone else.
4. All Items are subject to availability. Partners may operate minimum order values.
5. You must be at least 18 years old to order age-restricted Items (e.g. alcohol). You may be required to provide valid photo ID on delivery or collection to prove your age.
6. If you have any food allergies, intolerances or special dietary requirements, you must contact the Partner directly before placing your order. While we display allergen information where provided by Partners, we cannot guarantee any Items are free from allergens. Ordit cannot be held responsible for any inaccuracies in the Partners' menus, including dietary and allergen information. Furthermore, Ordit is not liable for instances where a Partner sends out spoiled, inedible, or otherwise unsuitable food. The quality and safety of the food items remain the sole responsibility of the Partner preparing and providing the Items.

5. Prices and Payment

1. Prices for Items are set by our Partners and may change at any time. The price you pay will be the price displayed on our Platform at the time you place your order.
2. The total price of your order will include the price of Items, any applicable delivery fees, and our service fee.
3. Prices include VAT where applicable.
4. Payment can be made by credit/debit card or other payment methods we make available. You may also be able to pay using the allowance provided by your employer where applicable.
5. When you place an order, you authorise us to charge the payment method associated with your account. Payment is collected by Ordit as agent for the Partner.
6. We may offer promotional codes or other types of discounts from time to time. These are subject to specific terms and conditions and may be withdrawn at any time.

Corporate accounts: invoicing and payment

The following applies where your employer holds a corporate account and pays by invoice rather than at checkout.

1. Ordit issues one electronic invoice each month covering all orders placed through the account during that period. The invoice sets out the food subtotal, delivery fees, and a service fee of 5% plus VAT.
2. VAT and any other applicable sales taxes are charged in addition to the amounts payable.
3. Invoices are payable within 30 days of the invoice being issued, by bank transfer (BACS or CHAPS) or by card.
4. Ordit pays Partners for orders in advance of being paid by the account holder.
5. A non-refundable late fee of 3.5% may be applied to any balance still outstanding after the due date.
6. All sums are payable in full, without set-off, counterclaim, deduction or withholding, except where a deduction or withholding is required by law.
7. Where an invoice is unpaid, Ordit may suspend access to the Platform for the account, or end the account holder's agreement.
8. Where your employer has signed a Service Agreement with Ordit, the fees, invoicing cycle and payment terms in that agreement apply instead of this section.

6. Delivery and Collection

1. Delivery areas and times vary depending on Partner location and availability of our delivery services.
2. For delivery orders, you must provide an accurate delivery address and be present to receive the order. If you are not present and we cannot contact you, we may leave the order in a safe place or return it to the Partner. You will still be charged for the order in this case.
3. For collection orders, you must collect your order from the Partner at the agreed collection time. If you fail to collect your order within 30 minutes of the collection time, the Partner may dispose of your Items and you will still be charged. In such cases, we will be unable to process refunds or address complaints related to food quality, including but not limited to temperature changes (e.g. cold items warming up or hot items cooling down). It is your responsibility to collect your order promptly to ensure optimal food quality and temperature.
4. Estimated delivery and collection times are provided but are not guaranteed. We will make reasonable efforts to ensure orders are delivered or available for collection at the estimated time.
5. If your order is significantly delayed (more than 30 minutes after the estimated time), please contact us and we will work to resolve the issue.

7. Third-Party Services

Ordit may use third-party services, such as payment processors or couriers, to facilitate aspects of the Platform. By using Ordit, you agree to comply with the terms and policies of these third-party providers as applicable.

8. Cancellation and Refunds

1. You may cancel an order at any time before the Partner starts preparing your Items. The amount charged is dependent on the Partner's costs associated with your order. Once preparation has started, you will be charged the full amount if you cancel.
2. We or the Partner may cancel your order at any time prior to delivery or collection. You will not be charged for orders we or the Partner cancel.
3. If you are unhappy with your order, please contact us within 24 hours of delivery or collection. A refund may be offered at Our or the Partner's discretion depending on circumstances, and follows an investigation. Where an order arrives 30 minutes or more after the end of its delivery window, We refund the delivery fee in full.
4. Refunds will be processed to the original payment method used for the order. Processing times for refunds may vary depending on your payment provider.

9. Our Liability

1. We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is "foreseeable" if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.
2. We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for:
   • Death or personal injury caused by our failure, or our employees', agents' or subcontractors' failure, to use reasonable care and skill
   • Fraud or fraudulent misrepresentation
   • Breach of your legal rights in relation to the Items, including the right to receive Items that are as described, fit for purpose, and of satisfactory quality
   • Defective Items under the Consumer Protection Act 1987
3. Subject to clauses 9.1 and 9.2, our total liability to you for all losses arising from or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total amount paid by you for the order in question.
4. Subject to clauses 9.1 and 9.2, we are not responsible for:
   • The quality, safety, or legality of Items provided by Partners
   • Any delay or failure to deliver caused by the Partner or circumstances outside our control
   • Your failure to provide accurate delivery instructions or be present for delivery
   • Any indirect or consequential losses related to your use of our Platform
   • Any loss or damage that you suffer as a result of your own breach of these Terms
   • Any IT hardware or software failure other than a failure in our Platform
5. Subject to clauses 9.1 and 9.2, and whether the claim arises in contract, tort (including negligence), breach of statutory duty or otherwise, we are not liable for any of the following, however caused:
   • Loss of profit, revenue or anticipated savings
   • Loss of business, or business interruption
   • Loss of goodwill or reputation
   • Any indirect, consequential, special or punitive loss
6. Where you order under a corporate account, our total liability to your employer and to you together, taken across all claims arising in any 12 month period, is limited to the service fees your employer paid us during the 12 months immediately before the date the claim arose. This limit applies instead of the limit in clause 9.3, and is subject to clauses 9.1 and 9.2.
7. Where your employer has signed a Service Agreement with Ordit, the liability provisions of that agreement apply between Ordit and your employer, and prevail over this section to the extent they differ.
8. This clause does not affect your statutory rights as a consumer.

10. Partner Responsibilities

Partners are solely responsible for preparing, packaging, and labelling the food items listed on the Platform. Ordit does not guarantee the quality, safety, or fitness for consumption of any products provided by Partners. Any issues regarding the quality or safety of food should be directed to the Partner.

11. Intellectual Property

1. All intellectual property rights in our Platform and content belong to us or our licensors. You may not use, copy or reproduce any part of our Platform without our permission.
2. You retain ownership of any content you submit to our Platform (e.g. reviews). By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce and publish that content on our Platform.

12. Data Protection

We process personal data in accordance with our Privacy Policy, which sets out the lawful bases on which we process your data and the rights available to you.

13. Changes to these Terms

We may update these Terms from time to time. If we make changes that affect your rights, we will notify you by email or in the Platform before they take effect. Your continued use of the Platform after the changes take effect constitutes acceptance of the updated Terms.

14. General

1. If any part of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary and the rest of the Terms will remain in full force and effect.
2. These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.
3. These Terms constitute the entire agreement between us regarding your use of our Platform.

15. User Conduct

When using our Platform, you agree not to:

• Use the Platform for any unlawful purpose or in violation of these Terms
• Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity
• Interfere with or disrupt the operation of the Platform or servers or networks connected to the Platform
• Attempt to gain unauthorized access to any portion of the Platform or any other systems or networks connected to the Platform
• Use any robot, spider, scraper, or other automated means to access the Platform for any purpose without our express written permission
• Introduce any viruses, trojan horses, worms, logic bombs, or other malicious or technologically harmful material

16. Indemnification

You agree to indemnify, defend, and hold harmless Ordit, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable legal fees and costs, arising out of or in any way connected with your access to or use of the Platform, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.

17. Dispute Resolution

1. In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, we would encourage you to contact us first so that we can try to resolve it, and we are willing to attempt mediation. Mediation is voluntary and is not a precondition to bringing a claim.
2. Disputes may be brought before the courts of England and Wales, which shall have exclusive jurisdiction over such matters, as set out in clause 14.2. Nothing in this clause affects your statutory rights as a consumer.

18. Assignment

Ordit may assign or transfer these Terms, in whole or in part, without restriction. You may not assign or transfer any rights or obligations under these Terms without Ordit's prior written consent.

19. Contact Us

If you have any questions about these Terms or our Platform, please contact us at [email protected] or by writing to Ordit International Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.